Service

As a developer of AtroPIM, we offer solutions for AtroPIM according to your specifications and needs. Our solutions help you to optimize and automate the work with and on product information. We completely take over the configuration and implementation of AtroPIM for your business, advise you in detail, suggest the possible solutions for your tasks and special features and implement them. Of course, we also support you after the project implementation.

Our services

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Implementation 

We help you launch AtroPIM to best meet your business goals.

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Consultation

We would be pleased to consult you on how you can most effectively implement your business processes with the help of AtroPIM.

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Migration

Migrate your data from other systems - Pimcore, Akeneo and others with pleasure.

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Support

We will gladly assist you even after the launch. We are focused on long-term cooperation and continuously develop your solution.

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Integration

We integrate AtroPIM for you with any third-party systems and can also ensure fully automated data exchange.

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Development

We program the additional functions and plugins for you to map your processes exactly.

Support packages

Basic Support

  • Access to major updates, minor updates, patch releases and security updates
  • Information service
  • E-mail support
  • Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
  • Emergency telephone hotline
  • Response time for inquiries - 4 days
  • Response time in case of serious defects -

    4 hours

  • 1 hour for support and inquiries monthly incl.
  • Billing per hour
  • Access to the ticket system
  • Test environment

190 EUR monthly

Minimum contract period 1 month

Premium Support

  • Access to major updates, minor updates, patch releases and security updates
  • Information service
  • E-mail support
  • Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
  • Emergency telephone hotline
  • Response time for inquiries - 3 days
  • Response time in case of serious defects -

    2 hours

  • 2 hours for support and inquiries monthly incl.
  • Billing per hour
  • Access to the ticket system
  • Test environment
  • Assigned Key Account Manager
  • Remote support via screen sharing
  • Code management in a central code repository of the Provider

290 EUR monthly

Minimum contract period 1 month

Enterprise Support

  • Access to major updates, minor updates, patch releases and security updates
  • Information service
  • E-mail support
  • Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
  • Emergency telephone hotline
  • Response time for inquiries - 2 days
  • Response time in case of serious defects -

    1 hour

  • 3 hours for support and inquiries monthly incl.
  • Billing per hour
  • Access to the ticket system
  • Test environment
  • Assigned Key Account Manager
  • Remote support via screen sharing
  • Code management in a central code repository of the Provider
  • Testing and Staging environment
  • Written developer support

390 EUR monthly

Minimum contract period 1 month

Do you want special conditions?

No problem, get in contact with us and
we will offer you the optimal Support package!

Contact us

Looking for a personalized demo or
a quick consultation?